Average Score (123 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

123 Ratings

4.8 Average

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  • Donald M.12-04-2024

    TYPE:ServiceMODEL:TaosYEAR:2024

    Above and beyond. I made my appointment at the wrong dealership and yet planet pre-owned accommodated me.

  • Bridget D.12-04-2024

    TYPE:ServiceMODEL:TiguanYEAR:2024

  • Bernt H.12-04-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Marvin P.12-01-2024

    TYPE:ServiceMODEL:AtlasYEAR:2024

  • Joseph G.11-30-2024

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Always quick and professional service

  • Jacqueline A.11-29-2024

    TYPE:SalesMODEL:TaosYEAR:2024

  • Victoria D.11-26-2024

    TYPE:ServiceMODEL:TiguanYEAR:2024

  • Zhiwei Z.11-26-2024

    TYPE:ServiceMODEL:TiguanYEAR:2019

    I recently had my car serviced at the VW dealership, and the experience was excellent! Steve Monk was incredibly prompt in responding to my emails and ensured the necessary parts for my car were ready ahead of time, which made the process seamless. When I arrived, Jared Galusha, the service adviser, greeted me warmly and guided me through everything with great patience and enthusiasm. His dedication to providing top-notch customer service was evident throughout my visit. I truly appreciate the professionalism and effort of the team, and I’ll definitely return for future services. Highly recommend this dealership!

  • Judith W.11-26-2024

    TYPE:ServiceMODEL:AtlasYEAR:2019

    The third time in a row that they did not clear the maintenance reminder message nor did they enter the data into carfax. I really do not understand how that’s not part of the Mx procedure

  • Scott B.11-25-2024

    TYPE:SalesMODEL:TaosYEAR:2024