Average Score (132 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

132 Ratings

4.8 Average

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  • Samuel B.06-04-2025

    TYPE:SalesMODEL:TaosYEAR:2025

    My salesman, Ariel Almonte, was very friendly and knowledgeable.

  • Nelson V.06-04-2025

    TYPE:ServiceMODEL:ArteonYEAR:2023

    All the people at the Matthews VW are friendly and very professional. Pleasure to visit.

  • Helen D.05-31-2025

    TYPE:SalesMODEL:JettaYEAR:2025

    Matthews has a great reputation which is why this was my first stop in buying a new car.

  • Maureen M.05-30-2025

    TYPE:ServiceMODEL:PassatYEAR:2021

    Had a 2:00 pm appointment for an inspection on Wednesday May 28. I sent my husband and at 4:00 I called him and asked him what is taking so long. He inquired and they started pointing fingers. Now I'm afraid to bring it in for an oil change. Right after he called and said he was on his way home and I said you didn't get the inspection he said yes but that was like 10 minutes so I have no idea if it really was inspected. Nobody said anything. Was it done and just sat there or did they do it in 10 minutes?

  • Deborah C.05-13-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

  • Natasha S.05-05-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

    Mykel was considerate of my needs and schedule.

  • Kerry F.05-05-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

  • Andrew P.05-04-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

  • Robert Z.05-03-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

  • James S.05-03-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021