Average Score (132 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

132 Ratings

4.8 Average

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  • Craig M.03-09-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

  • Robert B.03-06-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

  • James C.02-22-2025

    TYPE:ServiceMODEL:Jetta GLIYEAR:2019

    You guys were quick with your work and you could squeeze me in for a recall which i really appreciated

  • Randy T.02-22-2025

    TYPE:ServiceMODEL:PassatYEAR:2020

    Good communication. Diagnosed the issue and repaired it in the time frame stated.

  • Zachary S.02-22-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2024

    Staff at desk was prompt and courteous. I had an urgent matter and they responded instantaneously.

  • Patrick Z.02-21-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    Simply put they did a good job. Friendly enough, attentive enough, I was well taken care of without anything being over the top, or pushed on me. They didn't do any one thing great. They did every thing very well. Which honestly is perfect.

  • Maria W.02-19-2025

    TYPE:ServiceMODEL:PassatYEAR:2020

  • Barbara F.02-12-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Incredible customer service! Very helpful and informative.

  • Donna F.02-10-2025

    TYPE:ServiceMODEL:ID.4YEAR:2024

    My entire deal went smoothly. My salesman was very helpful.

  • Michele S.02-07-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021

    They did not do what I brought my vehicle in for even though I signed for it when I dropped it off and this isn't the first time they have done this. Truly disappointed in the service department.