Average Score (123 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

123 Ratings

4.8 Average

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  • Carter F.03-13-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Wait time to get front wheel alignment was just a bit long.

  • Adrian W.03-11-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

    Great customer service; replaced the part of my car that had been defective.

  • Craig M.03-09-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

  • Robert B.03-06-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

  • James C.02-22-2025

    TYPE:ServiceMODEL:Jetta GLIYEAR:2019

    You guys were quick with your work and you could squeeze me in for a recall which i really appreciated

  • Randy T.02-22-2025

    TYPE:ServiceMODEL:PassatYEAR:2020

    Good communication. Diagnosed the issue and repaired it in the time frame stated.

  • Zachary S.02-22-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2024

    Staff at desk was prompt and courteous. I had an urgent matter and they responded instantaneously.

  • Patrick Z.02-21-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    Simply put they did a good job. Friendly enough, attentive enough, I was well taken care of without anything being over the top, or pushed on me. They didn't do any one thing great. They did every thing very well. Which honestly is perfect.

  • Maria W.02-19-2025

    TYPE:ServiceMODEL:PassatYEAR:2020

  • Barbara F.02-12-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Incredible customer service! Very helpful and informative.