Average Score (123 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

123 Ratings

4.8 Average

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  • Donna F.02-10-2025

    TYPE:ServiceMODEL:ID.4YEAR:2024

    My entire deal went smoothly. My salesman was very helpful.

  • Michele S.02-07-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021

    They did not do what I brought my vehicle in for even though I signed for it when I dropped it off and this isn't the first time they have done this. Truly disappointed in the service department.

  • Robert B.01-27-2025

    TYPE:ServiceMODEL:JettaYEAR:2018

    5 Stars - great service !!

  • Xiaotu M.01-26-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Tasha P.01-22-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

  • Annalee S.01-20-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    I was greeted as soon as I walked in and my car was ready in less than 2 hours. Thank you Jared!

  • Joseph G.01-19-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    I received excellent customer service and my tech was friendly and knowledgeable. Fantastic!

  • Robert D.01-18-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Despite parts not available from VW The Mathews service team keep me informed and was able to repair my vehicle quickly once they were shipped the necessary parts

  • Doris P.01-11-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

  • Juan M.01-09-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    Excellent service! When I schedule a appointment I'm always greeted with a smile.